The Complete Planner continues to be committed to ensuring the confidentiality and security of your personal information. We are bound by the Privacy Act and National Privacy Principles (NPPs) regulated by the Federal Privacy Commissioner to guide us in our responsible handling of personal information.

What is Personal Information?

The Privacy Act and the NPPs apply to the collection, use and disclosure of an individual’s personal information by private sector organisations. Under the Privacy Act, personal information is broadly defined. In simple terms it means any information related to an individual which is held in a record by an organisation such as The Complete Planner Pty Ltd. The Privacy Act and the NPPs do not apply to the handling of information related to companies or to

What is sensitive information?

Sensitive information is a particular type of personal information and includes health information and information about personal attributes such as ethnic or racial origin, membership of organisations such as trade unions, religious or political affiliations. At The Complete Planner, the sensitive information we collect from you, or from your medical practitioner, includes health information for the purpose of assessing applications and claims under life risk products.

How and why we collect your personal information

There are a number of reasons why The Complete Planner and its representatives may collect your personal information. The main reason is to provide you with financial advice or credit assistance which may include a particular financial product or service.

The collection of information can occur when you complete a financial fact finder or client questionnaire or through the completion of an application form for a product. We collect such information as is necessary for us to assess your application for a particular product and to manage and administer the product for the duration of your investment. If you do not provide us with the requested information we may not be able to provide advice or credit assistance which is appropriate to your needs.

How we use your personal information

The primary reason that we collect, use or disclose your personal information is to provide financial advice appropriate to your personal financial situation, investment objectives and/or credit needs. When our recommendation is implemented, your personal information is provided to the product provider to assess your application and then administer and maintain your financial product. The Complete Planner and its representatives maintain records for each client, including the products and services they hold.

The Complete Planner maintains the confidentiality and security of your personal information by restricting access to those staff and service/product providers required to provide management and administration services.

How to access your personal information

You may request access to information that we hold about you by contacting The Complete Planner Privacy Officer. Requests for access to your personal information may only be made by you.

We may exercise our right to deny access to particular information in certain situations, for example, where legal proceedings have commenced. If we deny you access to your personal information, we will explain the reason it has been denied.

Protection and quality of your personal information

We are committed to protecting your personal information from misuse and loss and from unauthorised access, modification or disclosure. We limit access to those staff and product providers who manage your account.

The Complete Planner and its authorised representatives rely on the correctness of the information that you supply to us. Please assist by contacting us if any of your personal information is incorrect, has changed or requires updating.

How long is your personal information kept?

Your personal information is kept for as long as the information is required to manage your account or deal with your enquiry. It is generally kept for a further period of at least seven years.

Changes to this Policy

The Complete Planner Pty Ltd continually strives to improve the standard of the service we provide to you, so from time to time we may update this policy.

If you wish to obtain copies of this policy please contact the Privacy Office or download the policy from our website.

How to contact The Complete Planner about privacy

If you have any further questions about privacy please contact:

Privacy Officer

The Complete Planner Pty Ltd
PO Box 856
Telephone:  (03) 9498 0430


What to do if you have a privacy complaint

The Complete Planner is committed to resolving your privacy complaint as quickly as possible and has procedures in place to help resolve any problems or complaints efficiently. Our aim is to assist you by reaching a satisfactory solution as soon as possible.

If you have a complaint about privacy at The Complete Planner Pty Ltd, please contact the Privacy Officer. If you are not satisfied with the resolution of your complaint by The Complete Planner Pty Ltd, you may contact the Office of the Federal Privacy Commissioner: Office of the Federal Privacy Commissioner GPO Box 5218 Sydney  NSW  1042 Telephone:  1300 363 992 Facsimile: (02) 9284 966 Email: